FAQs

Facilities & Services

What are the incentives/advantages that investors/businesses can get in Dubai Internet City?


Free Zone Status

  • 100% foreign ownership
  • Full repatriation of profits and capital are permitted
  • Guaranteed 50-year exemption from personal, income and corporate taxes
  • Exemption from customs duty for goods and services

Unique Cluster Environment

  • A unique cluster environment where businesses across the industry value chain share a work campus dedicated to their industry, and can interact and collaborate effectively
  • Communities that are anchored by leading global, regional and local names in the industry

World Class Infrastructure

  • State of the art technical and community infrastructure to support and foster the growth of the industry clusters

Business-friendly environment

  • Simplified incorporation process
  • Hassle-free and business-friendly company laws and legal framework
  • One-stop–shop service  that provides business partners with a variety of government services , including licensing, visa, traffic and postal services
  • 24-hour visa service
  • Quick access to Knowledge Workers due to fast-track immigration process

What value-added services does Dubai Internet City offer to Businesses?

  • Licensing, Registration, Immigration, Building and Fit-out permits are offered as a one-stop-shop facility
  • Opportunities for business interaction and networking, opportunities for channel and market development
  • Conveniences such as restaurants, banks, supermarkets, travel agencies, beauty and fitness centres, courier services , 24-hour security, prayer areas, WIFI access, conference and meeting room facilities, facilities management services, events venues and promotional areas for advertisement (kiosks, roll ups, bus shelters, outdoor branding banners, lake branding).

What commercial space options are available in Dubai Internet City?

Dubai Internet City offers state-of-the-art offices and shared facilities to fully support businesses and the community at large. Businesses can choose from any of the below products according to their requirement:

  • Commercial offices
  • Executive Office
  • Executive Desk
  • Furnished Office
  • Retail

Please visit the products page for more information.

What services are offered through the first-steps business centre?

First Steps Business Centre allows companies to lease short term office spaces, while exploring business and market opportunities. The First Step Business Centre offers an enabling combination of a comprehensive working area, which includes a fully furnished office along with administrative services and an advanced infrastructure.

Companies can operate in the DIC First Steps Business Centre as a fully operational ‘Branch of a Foreign Company’ or ‘Free Zone Limited Liability Company’ for a minimum lease term of one year after successfully completing the registration process.

Please visit the products page for more information.

Does Dubai Internet City provide networking opportunities?

Yes, we facilitate opportunities for business interaction and networking.

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Business Set-up

What are the business segment and activities permitted in Dubai Internet City?

Businesses from the following sectors may apply to become part of the Dubai Internet City business community: Software, Internet and Multimedia, Telecommunication and Network and IT Service.

Business can also operate in general categories that include: Service Provider, Consultancy, Regional Head Quarters, Hotels and Leisure Services and Property Management Services.

Please visit the business sectors page for more information.

How do I set up a business in Dubai Internet City?

Dubai Technology & Media Free Zone Authority (DTMFZA) is responsible for the establishment and registration of companies in Dubai Internet City. Prospective investors who wish to set up a business in Dubai Internet City should contact the DIC sales team on +971 4 3911111. The sales representative will be responsible for communicating the process and acting as your primary point of contact to support you through the registration steps.

There are six easy steps to setting up your Free zone Limited Liability Company (FZ-LLC) and only four steps if establishing a Branch Company. These steps are explained in detail in the business set-up guide for Dubai Internet City.

For more information, please visit the set-up process page

What is the minimum paid-up capital requirement to incorporate a Free Zone Limited Liability company (FZ-LLC)?

FZ-LLCs incorporated in Dubai Internet City are required to have minimum paid up capital of AED 50,000. Branch establishments have no minimum capital requirements.

Does Dubai Internet City allow Manufacturing?

No, Dubai Technology and Media Free Zone Authority offers the following commercial license options in Dubai Internet City:

  • New incorporation of a Free Zone Limited Liability Company (FZ-LLC)
  • Branch of an existing foreign/UAE company

Which companies operate out of Dubai Internet City?

Microsoft, Google, Yahoo, HP, Dell, Intel, Booking,com and Cisco are just some of the global ICT companies that serve the Middle East and beyond from offices in DIC.

For a full list, please see our directory.

Why should I set-up my company in a Free Zone?

Companies operating in a Free Zone enjoy several benefits including:

  • 100% foreign ownership
  • Full repatriation of profits and capital
  • Guaranteed 50-year exemption from personal, income and corporate taxes
  • Exemption from customs duty for goods and services

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License

Which Laws and Regulations govern companies operating in Dubai Internet City?

Dubai Internet City is located and operates within the jurisdiction of Dubai Technology & Media Free Zone (the “Free Zone”). The Free Zone was established in 2000 by a decree and has a distinct legal status in the UAE.

The Free Zone is regulated by an independent government body, Dubai Technology & Media Free Zone Authority (DTMFZA). DTMFZA develops and implements transparent regulations, in accordance with international standards, which ensure that the companies operating in the Free Zone are able to compete effectively, globally.

The laws and regulations that apply to companies operating in the Free Zone are described clearly on the DTMFZA website.

What types of licenses are offered?

Dubai Technology & Media Free Zone Authority (DTMFZA) approves the establishment and registration of companies in Dubai Internet City and regulates all related procedures and matters. Dubai Technology and Media Free Zone Authority offers the following commercial license options in Dubai Internet City:

New incorporation of a Free Zone Limited Liability Company (FZ-LLC):

Branch of an existing foreign/UAE company

What is the validity of the license?

Licenses and permits are valid for a period of one year and are renewable on an annual basis.

Is it necessary for businesses licensed by Dubai Technology and Media Free Zone Authority to lease premises in your zone?

Commercial licenses issued by Dubai Technology and Media Free Zone Authority are subject to leasing a facility within the Dubai Technology and Media Free Zone.

Can I have a license from Dubai Technology and Media Free Zone Authority and operate from Dubai or other Emirates?

The license is valid only for operating a business inside the Free Zone territory. You may however, sell products to other Emirates through distributors.

What is the average processing time to get a license?

It takes 48 hours to incorporate a FZ-LLC and issue the trade license, subject to submission of all relevant documentation and fees.

Can I operate as a freelancer in Dubai Internet City?

No. Dubai Technology and Media Free Zone Authority offers the following commercial license options in Dubai Internet City:

  • New incorporation of a Free Zone Limited Liability Company (FZ-LLC):
  • Branch of an existing foreign/UAE company

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Import and Export

Can goods be imported and exported?

Companies are permitted to import / export commodities in and out of the Free Zone subject to the activity clause specified in their Trade License. A Company Customs Code is mandatory for Free Zone licensees in order to process the necessary custom bills. This is granted to companies who have a valid license issued by TECOM and holding physical locations within the Dubai Technology and Media Free Zone.

Types of Customs Bills

There is no transaction conducted by Customs without a predefined Customs Bill. All Customs transactions are conducted with different forms of Bills which are:

  • Free Zone Bill of entry
  • ExFZ Import Bill
  • ExFZ Export Bill
  • ExFZ Import for ReExport Bill
  • ExFZ Internal Transfer
  • ExFZ Temporary Admission
  • Local purchased goods destined to Free Zone
  • Imports to GCC countries from Free Zones
  • Termination

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Employees and Visa

Are there limitations on the number of employees per company?

A company can sponsor one employee per 80 sq. ft. of space leased; this is aimed at ensuring the safety and a proper working environment for knowledge workers. We also accommodate specific industry requirements like employing people for multiple shifts for 24x7 operations.

What is the procedure for obtaining visas and for how long is the visa valid?

All categories of visas are processed through Government Services Operations, which acts as an interface between companies in Dubai Internet City and the various departments and ministries in Dubai.

An employment visa is valid for a period of three years.

Please visit the GSO website for more information.

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Land

Is land available for lease or sale?

TECOM Investments’ Commercial Department is responsible for all land sales and land leases for hotel, residential and retail plots. Overall, TECOM Investments has a land bank of more than 600 million sq. ft., most of which has been developed into the Middle East’s leading business parks within specific industries.

Currently, an additional 100 million sq.ft is available for potential land sales or land lease investors in or next to the current developed zones. In all of our zones, key infrastructural provisions of road, power, water, telecommunications and sewerage requirements are available. TECOM has also invested significantly in landscaping and other supporting facilities to create a conducive and inspiring environment for more than 4,500 companies currently operating in its Business Parks.

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Amenities

Which retail outlets operate in Dubai Internet City?

Dubai Internet City retail outlets provide a range of business support services such as dining services, banking, courier services and many others.  You can access these stores and services during your busy working hours, without having to leave the zone.

For a full list of retail outlets, please visit the retail directory

Are there hotels on site?

There are a number of hotels in the area housing Dubai Internet City, Dubai Media City and Dubai Knowledge Village.

  • The list of hotels includes:
  • Holiday Inn Express - Dubai Internet City
  • Radisson Blu – Dubai Media City
  • Media One Hotel
  • Gloria Hotel
  • Grand Mid-West Tower Hotel Apartment FZ-LLC
  • Arjaan by Rotana – Dubai
  • Tulip Inn Hotel FZ-LLC
  • Fraser Suites Hotel Apartments FZ-LLC

Do you have outdoor and indoor venues in Dubai Internet City?

We offer both indoor and outdoor facilities including the following:

Indoor

We offer a selection of meeting rooms in prime areas across Dubai Internet City with support services such as catering, audio-visual equipment and IT assistance. The meeting rooms can be modified according to your need or to suit room layouts for board meetings, conferences, training, video conferencing, interviews etc.

Currently, we have the following meeting rooms available:

Dubai Internet City Building 3 – Al Thuraya Hall A & B

Dubai Internet City Ground Floor Meeting Room

Dubai Internet City Building-2 Ground Floor Meeting Room

Please note that the options may vary according to the location.

Benefits

  • Located in world-class office buildings of Dubai Internet City, the leading business park, hosting over 1300 regional and international ICT companies
  • Easily accessible from Sheikh Zayed and Al Sufuoh Roads
  • Several public bus routes pass through the area, which is also served by Dubai Internet City metro station
  • Professionally managed facilities with on-site support

Outdoor

DIC Amphitheatre

Dubai Internet City Amphitheatre set against the backdrop of modern buildings, verdant greenery and a lake provides the perfect setting for small to medium outdoor events. The amphitheatre has a capacity to accommodate up to 500 people.

What is the process for advertising in Dubai Internet City?

The Advertising and Venue Management Services (AVMS) department of TECOM Investments manages both indoor and outdoor advertising in Dubai Internet City.

The Indoor Advertising options include but are not limited to:

  • Roll up banners
  • Flyer Displays
  • Roadshows

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Outdoor Advertising

AVMS provides a wide range of outdoor advertising locations across the TECOM Free Zone, offering you a unique opportunity to get your message across to thousands of premium customers.

The below outdoor advertising options are available for both short-term and long-term branding:

  • Lamppost
  • Mupis
  • Roundabout branding
  • Mini-Unipole
  • Hoardings
  • Unipole
  • Other creative concepts

How do I find out events that are happening in Dubai Internet City?

Please visit the events page for a full list of our events.

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Location

What is the process for organizing a photo shoot in Dubai Internet City?

Dubai Studio City Location Approval Services is the sole authority for issuing shooting permissions in Dubai, including in our Free Zone. For more information, please visit http://www.dubaistudiocity.com/location-approval-services/about-las

What is the process for organizing a delegation visit to Dubai Internet City?

In order to organize a delegation visit, please drop us an email using the general enquiry form on the contact us page. Alternatively, you can call our contact centre on +971 4 391 1111.

How do I go about obtaining an image or video clip of Dubai Internet City?

You can send us an email specifying the type of image or video clip and the purpose for which you require it. You can use the general enquiry form on the contact us page to email us.

How do I get to Dubai Internet City?

Dubai Internet City is easily accessible from the Sheikh Zayed and Al Sufouh Roads and is served by the Dubai Metro Red Line’s Dubai Internet City station. Bus lines 88, X28, F31 and 08 pass through the zone.

Please visit our contact us page for a location map.

What are your office timings?

Our office timings are from 7.30 a.m. to 4.30 p.m., Sunday to Thursday.

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