Idama Asset Management Solutions is a full service facilities management company that is built on the foundations of delivering world class service to clients.
Consultancy Services
Consultancy Services
The consultancy division focuses on continuous service improvement to meet changing market needs with the following functions:
- Asset life cycle management
- Strategic business modelling
- Logistics and account transition management
- Technical systems and procedures
- Innovative procurement strategy
- Business improvement and re-engineering
- Total Quality Management
- Customer care and satisfaction
- Continuous product improvement
Cleaning Services
Flexible, comprehensive and premium quality cleaning services are offered to both property developers as well as tenants under these categories:
- External infrastructure cleaning
- Internal and external building cleaning
- Workplace cleaning
- Retail area cleaning
- Domestic cleaning
- House help services
- Specialist cleaning
Landscaping Services
Designed to fulfil both environmental and aesthetic roles, key functions offered include:
- Soft landscape architecture maintenance
- Irrigation network maintenance
- Plantation maintenance
- Indoor landscaping for apartment owners & business partners
Security Services
Idama has the technical expertise and operational infrastructure to supply a range of integrated security solutions including but not limited to:
- Access control
- CCTV
- Intruder alarms
- Guard management
Maintenance Management
Complete building infrastructure maintenance and management solutions include:
- Heating, ventilation and air conditioning (HVAC)
- Mechanical services
- Electrical and plumbing services
- Building fabric maintenance
Critical Specialist Maintenance
Key function areas and services associated with Critical Specialist Maintenance include:
- Building management system (BMS)
- Fire alarm and suppression systems
- Stand-by power generators and uninterrupted power suppliers (UPS)
- Water treatment, water hygiene and water quality testing
- Air quality monitoring
Customer Care Centre
Idama provides a single point of contact to handle all facilities-related queries and complaints promptly and professionally – 24 x 7, and every call is allocated an agreed response time according to the degree of urgency. A central team of trained customer service representatives and a computerised Customer Relations Management System further ensure that work is completed to set timescales, with accompanying performance measures, published reports and defined areas of business improvement.
Space Management and Fit-out Services
All of Idama's space management and fit-out services comply with Dubai Municipality’s Health and Safety regulations and cover an array of services like:
- Design of office and residence spaces
- Fit-out management
- Modifications works
- Space optimisation
- Interior designing
HSE Consultancy and Training
Idama provides various Health Safety and Environment (HSE) consultancy services, both directly and in alliance with industry leaders:
- Safety and risk assessment at workplace
- Development of HSE policies and procedure
- First aid training
- Emergency response training
Other Services
- Water features
- Event management
- Pest control
- Waste management
- Relocation assistance
- Property management
- Swimming pool maintenance
- Concierge
- Laundry
