Indian IT major Wipro today announced the opening of a Global Service Management Centre (GSMC) in Dubai Internet City , offering comprehensive managed services to customers in the Gulf region. The DIC-based Gulf centre is connected to Wipro's Global Service Management Centres in India .

Suresh Vaswani, President - Global IT Service Lines, Wipro Ltd. (right), Jamal Abdulsalam, Executive Director of Dubai Internet City (middle) and Ahmed Hashem Bahrozyan, Director, IT Department, Roads & Transport Authority (left) at the opening of Wipro’s Global Service Management Centre (GSMC) in Dubai Internet City.

The Wipro facility provides process-based service delivery, 24/7 operations, pro-active monitoring and administrative services for IT infrastructure and applications. Customers will also benefit from Wipro's best practices in service management, a bi-lingual service desk and nearshore access to technical resources.

Suresh Vaswani, President- Global IT Services and India , Middle East and Asia Pacific Business Unit of Wipro Ltd said: “Wipro is delighted to establish this facility in Dubai Internet City , the information and communications hub of the region. The Global Service Management Centre stresses our commitment to customers in the region.  

“The centre's integrated service delivery framework, which leverages Wipro's globally acknowledged delivery capabilities, has substantial advantages over traditional models in terms of service manageability, predictability, reliability and responsiveness.

Wipro has acquired Dubai 's Roads and Transport Authority (RTA) as its marquee customer.

Ahmed Hashem Bahrozyan, IT Executive Director of RTA said: “We are delighted to select Wipro as our managed services partner. Wipro's service delivery model, based on a nearshore network operations centre in Dubai Internet City , offers a comprehensive value added proposition to manage our operations.

“Wipro will provide Service Level Agreement (SLA) - based services to manage our entire IT infrastructure including network, servers, databases, web services and desktops. Wipro will also provide a round-the-clock service-desk”.

Jamal Abdulsalam, Executive Director of Dubai Internet City said: “Wipro's new facility is yet another example of the regional success of leading global IT companies based in Dubai Internet City . Using the ICT hub as its platform, Wipro has significantly expanded its regional business. We look forward to supporting Wipro in further enhancing its growth in the region.”

Senior Wipro officials said the organisation is witnessing increased demand for managing business critical applications and 24/7 IT operations from customers in the region.

“Regional organizations are going global and they require round the clock IT operations. The GSMC has been created to cater to those critical needs,” said Vaswani.

Wipro has established a significant presence in the region since the launch of its Dubai Internet City office in 2001. Some of Wipro's major customers in the region include Thuraya, SEWA, Doha Bank, Qatar Petroleum, College of North Atlantic , Qatar and FCC Kuwait.